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KB46283: "MicroStrategy Portlet is temporarily unavailable" error message appears when adding a MicroStrategy portlet to a Liferay 6.2.0 page in MicroStrategy Web 9.4.1.


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• Strategy


In Liferay CE 6.2 (GA1), when configuring the MicroStrategy Liferay Portlet WAR, the error: "MicroStrategy Portlet is temporarily unavailable." is yielded

SYMPTOM:
In Liferay CE 6.2 (GA1), when configuring the Strategy Liferay Portlet WAR, the following error appears:

ka04W000000Oh8DQAS_0EM4400000026HZ.png

 
Sample Code/Error


Strategy Portlet is temporarily unavailable.

 
The same portlet WAR runs properly in Liferay CE 6.1 (GA1 and GA2).
 
STEPS TO REPRODUCE:

  1. Install Liferay 6.2.0(GA1)CE.
  2. Load the out of the box Strategy Liferay portlet WAR to the Liferay server.
  3. Add a Strategy portlet to a page.
  4. The error appears.
     

CAUSE:
This is a known issue with Strategy Web 9.4.1.
 
ACTION:
This issue has been addressed in Strategy 9.4.1 HF6 and above. Upgrade to this version to take advantage of the fix.
 
WORKAROUND:
In versions earlier than 9.4.1 HF6,use Liferay CE 6.1 (GA1 and GA2) instead.


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Knowledge Article

Published:

June 1, 2017

Last Updated:

June 1, 2017