KB46386: "The background image cannot be found" message appears when running a document containing an Image Layout widget configured with a custom HTML coordinates file in MicroStrategy Web 9.4.1.

SYMPTOM:
After having added a custom coordinates file for the Image Layout widget and modified the XML shape file, as described in KB42338, the following message appears when trying to run a document that contains it in Strategy Web 9.4.1:
 

 
 
 
The background image cannot be found.
 
CAUSE:
In the custom HTML shape file, the image source is defined as follows:
 
src="../VisFramework/map/customImage.xxx"
 
 
ACTION:
Set the SRC property in the custom HTML shape file to null could solve the issue:
 
src=""
 
 
NOTE:
For further references on how to add a custom HTML coordinates file, refer to the following Strategy Technical Note:

• KB44313: How to Add a Custom Html Coordinates File to the Drop Down of the Image Layout Widget Properties Using the MicroStrategy Web SDK 9.3.0

 
 
CUSTOMIZATION WARNING:
This customization is provided as a convenience to Strategy users and is only directly applicable to the version stated. While this code may apply to other releases directly, Strategy Technical Support makes no guarantees that the code provided will apply to any future or previous builds. In the event of a code change in future builds, Strategy Technical Support makes no guarantee that an updated version of this particular customization will be provided. In the event of a code change in future builds, Strategy may not be able to provide additional code on this matter even though this customization is provided at this time for this specific build. For enhancements to this customization or to incorporate similar functionality into other versions, contact your Account Executive to inquire about Strategy Consulting assistance.