SYMPTOM:
Users that attempt to use Wingdings 2 and/or Wingdings 3 in Internet Explorer 9 or 10, will notice that the characters to not render with the correct font in Strategy Web 9.4.1-10.x, even though the fonts are available.
STEPS TO REPRODUCE:

CAUSE:
This is a known issue with Strategy Web 9.4.1-10.x.
ACTION:
Strategy will continue to investigate and post updates as soon as they are available. However, the issue is currently not part of the short-term roadmap.
WORKAROUND:
Use another supported browser other than Internet Explorer 9 or 10.