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KB46434: Wingdings 2 and Wingdings 3 do not render correctly in MicroStrategy Web 9.4.1-10.x


Community Admin

• Strategy


Users that attempt to use Wingdings 2 and/or Wingdings 3 in Internet Explorer 9 or 10, will notice that the characters to not render with the correct font in MicroStrategy Web 9.4.1-10.x, even though the fonts are available.

SYMPTOM:
Users that attempt to use Wingdings 2 and/or Wingdings 3 in Internet Explorer 9 or 10, will notice that the characters to not render with the correct font in Strategy Web 9.4.1-10.x, even though the fonts are available.
 
STEPS TO REPRODUCE:

  • Create a document in Strategy Web 9.4.1-10.x.
  • Add two text boxes.
  • Configure one to be Wingdings 2 and the other to be Wingdings 3 and execute the document.

ka04W000000OgdxQAC_0EM4400000026E9.png
  • Note: Selecting Wingdings 2 and Wingdings 3 will revert the text to the font selected prior to Wingdings.

CAUSE:
This is a known issue with Strategy Web 9.4.1-10.x.
 
ACTION:
Strategy will continue to investigate and post updates as soon as they are available. However, the issue is currently not part of the short-term roadmap.
 
WORKAROUND:
Use another supported browser other than Internet Explorer 9 or 10.


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Knowledge Article

Published:

June 13, 2017

Last Updated:

June 13, 2017