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KB46443: "JavaScript errors were encountered on this page" error message appears when formatting the outer-most attribute in MicroStrategy Web 9.4.1.


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• Strategy


"JavaScript errors were encountered on this page" error message appears when formatting the outer-most attribute in MicroStrategy Web 9.4.1.

SYMPTOM:
In Strategy Web 9.4.1, users may experience a JavaScript error when trying to format the outer-most attribute of a grid in Outline Mode in a document, as shown below:

ka04W000000ObPrQAK_0EM4400000026Dm.png


 


*JavaScript errors were encountered on this page.* Click here for more details
Strategy client-side error log:
TypeError: Cannot call method 'getAttribute' of undefine

This issue only occurs when "Show column headers" is disabled and the document is being viewed in Normal Screen Mode.
  
STEPS TO REPRODUCE:

  1. Create a document with a grid report in Outline Mode.
  2. In Properties & Formatting, disable "Show column headers" for the grid.
  3. Execute the document, to Interactive Mode.
  4. Click the "Restore Normal Screen Mode" to exit out of full-screen, if the document executed in full-screen.
  5. Switch the view mode to Editable Mode.
  6. Click on the outer-most attribute, try bolding it, either using the Formatting toolbar, or Properties & Formatting. If the error doesn't appear immediately, try unbolding it.
  7. Notice the JavaScript error appears.

 
CAUSE:
This is a known issue in Strategy Web 9.4.1.
ACTION:
This issue has been addressed in Strategy Web 10.x. Upgrade to take advantage of the fix.
WORKAROUND:
Users can format the grid while "Show column headers" is enabled, and then disable the setting once formatting is complete.


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Knowledge Article

Published:

June 2, 2017

Last Updated:

June 2, 2017