KB46486: "Update package creation failed. Unable to open file xxxxx.mmp..." error when creating an Import Package in MicroStrategy Object Manager

• Strategy

This technical note outlines an issue that occur when trying to import an Object Manager package, in MicroStrategy Object Manager 9.x - 10.x.

SYMPTOM:
When creating an Import Package for any object with the Administrator user in Strategy Object Manager, the following error is received:


Update Package creation failed. Unable to open file 'C:\Program
Files (x86)\MicroStrategy\Object Manager\ProjectPackage.mmp'.
System error code:
MFileSystem::WriteableFileImpl::WriteableFileImpl: ::CreateFileW
failed for 'C:\Program Files (x86)\MicroStrategy\Object
Manager\ProjectPackage.mmp'.
System Error 0x00000005 (5): --- Access is denied..

The following entries are appended to the DSSErrors.log file:


2014-03-20 11:19:39.297-05:00 [HOST:xxxxxxxxxx][PID:4708][THR:3692][Client Services][Source Manipulator] C:\Program Files (x86)\MicroStrategy\Object Manager\ProjectPackage.mmp: Openning delta file for writing
2014-03-20 11:19:39.312-05:00 [HOST:xxxxxxxxxx][PID:4708][THR:3692][Client Services][Error] CDSSBulkMergeFile::Open(): Cannot create delta file C:\Program Files (x86)\MicroStrategy\Object Manager\ProjectPackage.mmp for writing, error: MFileSystem::WriteableFileImpl::WriteableFileImpl: ::CreateFileW failed for 'C:\Program Files (x86)\MicroStrategy\Object Manager\ProjectPackage.mmp'.

CAUSE:
The logged Operating System user does not have privileges on the destination folder, as shown:

ACTION:
Select a destination folder where the Import Package file can be created.

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Knowledge Article

Published:

June 5, 2017

Last Updated:

August 12, 2024