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KB46544: "No exporting of a possibly hacked image "imagename" and its BINARY is not among supported types: jpg/jpeg/png/gif/bmp/tiff/tif" error message appears when exporting a document in MicroStrategy Web


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• Strategy


When exporting a document that contains an image in MicroStrategy Web 9.x, "no exporting of a possibly hacked image" error message is displayed

SYMPTOM:
 
When exporting a document that contains an image in Strategy Web 9.x, the following error message may be seen in the DSSErrors log.
 


CDSSHtmlExporter::CaptureImage: no exporting of a possibly hacked image <imagename> and its BINARY is not among supported types: jpg/jpeg/png/gif/bmp/tiff/tif.

 
 
CAUSE:
 
Before the document is exported, the image is parsed to read basic information about the image. If it does not match the expected format or the image is a place holder, the error message will appear.
 
ACTION:
 
Contact Strategy Technical Support to determine why the image is causing the error message to appear.
 
 


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Knowledge Article

Published:

June 21, 2017

Last Updated:

June 21, 2017