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KB46552: "Error::Server Lock Order Violation::Please contact MicroStrategy Technical Support with the following information::Attempted to lock category 524" error message appears in the DSSErrors.log in MicroStrategy Analytics Enterprise 9.4.1.


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Users notice the error "Error::Server Lock Order Violation::Please contact MicroStrategy Technical Support with the following information::Attempted to lock category 524" appear in the DSSErrors.log in MicroStrategy Analytics Enterprise 9.4.1.

SYMPTOM:
"Error::Server Lock Order Violation::Please contact Strategy Technical Support with the following information::Attempted to lock category 524" error message appears in the DSSErrors.log in Strategy Analytics Enterprise 9.4.1. 
CAUSE:
This error indicates that a system hang has occurred due to a lock of system resources. In Strategy Analytics Enterprise 9.4.1, this error can be seen on a regular basis in the DSSErrors.log because of the way several resources are checked for availability. This error message is harmless and will not cause any problems within the Strategy environment. The error has been logged as a defect for removal in a future Strategy release.
 
ACTION:
Strategy will continue to investigate and post updates as soon as they are available.
 


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Knowledge Article

Published:

April 12, 2017

Last Updated:

April 12, 2017