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KB46574: The Interactive Grid Widget shows empty results when performing a selection on it after scrolling to the bottom of the widget in MicroStrategy Mobile 9.4.1.


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KB46574: The Interactive Grid Widget shows empty results when performing a selection on it after scrolling to the bottom of the widget in MicroStrategy Mobile 9.4.1.

SYMPTOM:
 
In Strategy Mobile 9.4.1, if a user scrolls to the bottom of an Interactive Grid widget targeted by a selector and then apply a selection, the Interactive Grid widget shows empty results. The selections is applied correctly when not scrolling down to the bottom of the grid.
 
STEPS TO REPRODUCE:
 
These are the steps to reproduce the issue in Strategy Tutorial:
1. Create a report containing the "Item" attribute.
2. Create a document with the previously created report as the dataset.
3. Insert an Interactive Grid widget with the "Item" attribute in the rows.
4. Create a search box selector for the "Item" attribute in the Interactive Grid widget;
5. Save the document and open it in Strategy Mobile. The document will look similar to the following:
 

ka04W000000Oh8HQAS_0EM440000002A32.png

 
6. Scroll to the bottom of the Interactive Grid and then add a new selection;
7. No results are shown in the Interactive Grid.
 

ka04W000000Oh8HQAS_0EM440000002A33.png

This issue still occurs when using a different selector type.
 
CAUSE:
 
This is a known issue in Strategy Mobile 9.4.1.
 
ACTION:
 
This issue has been addressed in Strategy Mobile iOS Update 3. Upgrade to that version to take advantage of the fix.
 
WORKAROUND:
Scroll up to the top of the grid and apply the selection again, the results will be displayed. 
 
The Strategy Internal Reference Number for the issue discussed in this technical note is 863634.


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Knowledge Article

Published:

June 1, 2017

Last Updated:

June 1, 2017