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KB46592: The error "The Image map/shape file could not be found" is received when displaying Image Layout widget in MicroStrategy Office 9.4.1.


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• Strategy


SYMPTOM:
 
The error "The Image map/shape file could not be found" is received when displaying Image Layout widget in Strategy Office 9.4.1.
 
 

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STEPS TO REPRODUCE:
 
Follow the steps below to reproduce the issue with Strategy Tutorial project:
 
1. In Strategy Web, create a Document with an Image Layout widget.
2. In Microsoft Excel, run the document in Flash mode via Strategy Office. Note that the following error is received:
"The Image map/shape file could not be found".
 
 
CAUSE:
 
This is a known issue in Strategy Office 9.4.1.
Strategy will continue to investigate and post updates as soon as they are available.
 
 
 
 


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Knowledge Article

Published:

March 31, 2017

Last Updated:

March 31, 2017