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KB46675: When a Panel Stack with Transaction Services’ Components is Used as an Information Window, the window will always collapse when a user tries to double-click on transaction services’ components in MicroStrategy Web 9.4.1


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• Strategy


This knowledge base article describes an issue where a user may want to use a panel stack with transaction services’ components as an information window. However, doing so prevents them from modifying the components’ input since double-clicking on them always collapse the window. This issue has been addressed with 9.4.1 HF2.

SYMPTOM:
A user may want to use a panel stack with transaction services’ components as an information window. However, doing so prevents them from modifying the components’ input since double-clicking on them always collapse the window, like shown below: 
Single-click to expand the calendar:
 

ka04W000000OaThQAK_0EM440000002609.jpeg

 
Clicking to select a date, the information window collapses, leaving just the input box:
 

ka04W000000OaThQAK_0EM44000000260A.jpeg

 
STEPS TO REPRODUCE:
Follow these steps to reproduce this issue in Strategy Tutorial project:

  1. Edit the Item Order Form document in Shared Report > Strategy Platform Capabilities > Strategy Transaction Services.
  2. Create a button that uses panel stack 76 as its information windows.
  3. Run the document in Express mode.
  4. Click on the button to reveal the panel stack with transaction items.
  5. Click on the calendar selector to expand the calendar.
  6. Select any date on the calendar and observe the information windows disappears, leaving only the date selection box as shown above. 

 
CAUSE:
This is a known issue in Strategy Web 9.4.1
 
ACTION:
This issue has been addressed in Strategy Web 9.4.1 Hot Fix 2. Upgrade to this version to take advantage of the fix.
 
 
KB46675


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Knowledge Article

Published:

June 13, 2017

Last Updated:

December 28, 2018