KB46705: Text box is not able to scroll in documents on MicroStrategy Mobile 9.3.1 Android App

SUMMARY:
This knowledge base article shows the issue where users cannot scroll on a text box in Strategy Mobile 9.3.1 Android App. The cause described in this article is due to a defect and has been addressed in Strategy Mobile 9.4.1 Update 1. The impact is limited to the Strategy Mobile 9.3.1 Android app. A workaround is also described in this document.
 
SYMPTOM:
In the Strategy Mobile 9.3.1 Android App, a text box is not able to be scrolled on in a document.  When users try to drag the text up to show the rest of the content, the text does not move and there is a blue outline that shows from the edges of the document.

 
When viewing the document in Strategy Web Flash mode, the text is able to be scrolled.
 
STEPS TO REPRODUCE:
Follow these instructions to reproduce the issue in the Strategy Tutorial project.

• Create a document with iPhone portrait template.
  

• Insert a panel stack and make the measurements 3in x3in.
  

• Insert a text box within the panel stack and make it 3inx2in (fixed).
  

• Insert a long paragraph into the text box so that the the text overflows.
  

• Set the text box to scroll.
  

• Run the dashboard in an Android phone.
  
• Try swiping the text. See how it doesn't move. Users will also experience a blue outline on the edges of the screen appear when trying to swipe up and down in the text.
  

CAUSE:
This is a known issue with Strategy Mobile 9.3.1 Android App where users cannot scroll on a text box.
 
ACTION:
This issue has been addressed in Strategy Mobile Android Update 1. Upgrade to this version or above to take advantage of this fix.
 
WORKAROUND:

1. Edit the document.
   
2. Drag the text box outside of the panel stack.
   
3. Increase the length of the text box to be able to display all of the text.
   
4. Carefully drag the text box back inside the panel stack. 
   

 
The bottom of the panel stack will cover the text box.

 
This will allow scrolling in the Android phone.

 
ADDITIONAL TROUBLESHOOTING:
If the steps above do not resolve the issue, please consider calling Strategy tech support with the following information of troubleshooting already done:

• Results of testing with a user with the appropriate permissions to access Strategy Web, or with the Administrator user account if possible.
  
• Results or output of following the above Action steps.
   
  

TO LEARN MORE:
Related knowledge base articles:
KB37010: Not able to scroll vertically in a layout that is vertically larger than the iPhone screen size when using Strategy Mobile 9.2.1 iPhone app