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KB46902: After entering Salesforce credentials users are brought back to the initial Data Import screen and cannot proceed in MicroStrategy Web 9.4.1.


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• Strategy


SYMPTOM:
 
When attempting to connect to a Salesforce data source from Data Import in Strategy Web 9.4.1, users must first log into Salesforce, so Strategy Web takes them to the Salesforce login screen. After login in, the users are directed back to the Strategy Web Data Import interface but were not allowed to proceed further.  In the URL bar, the following error can be seen:
 

ka04W000000OdVYQA0_0EM44000000268X.png


error=1804&error_description=the+requested+scope+is+not+allowed

 
CAUSE:
 
This error is caused by the Salesforce app not having all necessary scopes set in the Salesforce app configuration.
 
ACTION:
 
Below is a list of all necessary scopes for Salesforce to run in Strategy Web 9.4.1 Data Import:

  1. Access your basic information (id)
  2. Access and manage your data (api)
  3. Provide access to your data via the web (web)
  4. Perform requests on your behalf at any time (refresh_token)

 
 


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Knowledge Article

Published:

April 13, 2017

Last Updated:

April 13, 2017