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KB46939: When a video on the Video Widget is placed on a panel stack and the video is switched into full screen mode in MicroStrategy Mobile 9.4.1, the panel stack pops up in front of the video and blocks the video from view.


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• Strategy


When a video on the Video Widget is placed on a panel stack and the video is switched into full screen mode in MicroStrategy Mobile 9.4.1, the panel stack pops up in front of the video and blocks the video from view. This is fixed in MicroStrategy Mobile 9.4.1 update 3.

SYMPTOM:
The steps below can reproduce the issue in Strategy Tutorial 9.4.1:
1)  In a 941 tutorial environment, log into MSTR web and create a new report with the Month of Year attribute on it.
2)  Create a new document using this report as a dataset.  Create a grid on this document and set the Month of Year attribute as a selector.
3)  Create a panel stack on the document.  Set this panel stack as an information window, and set the option "Dismiss only when Close button is tapped"
4)  On the panel stack, create a new grid using the same dataset w/ month of year attribute on it.  Set the widget on this grid to Mobile > Video Player.  In the "Widget Properties" set the embed video HTML to:


<iframe width="1000" height="600" src="http://www.youtube.com/embed/juIq9B31rlo" frameborder="0" allowfullscreen="false"></iframe>

5)  Save and close the document.
6)  Open mobile administrator and set up an iPad mobile configuration link that will enable access to this document.
7)  Connect from an iPad and run the document created.  Click on an attribute element from Month of Year attribute and the panel stack with the Video Player will pop up.  Play the youtube video and (first note that the fullscreen option is still there - even though the parameter said to disable it to "false") and set it to full screen.  See that the panel stack pops up in front of the full screen window.  Also note that when you click "close" on the panel stack, the youtube video keeps playing in the background.  Other video sources close, but youtube remains open and keeps playing.
 
CAUSE:
This is a known issue with Strategy Mobile 9.4.1.
 
ACTION:
This issue has been resolved in Strategy Mobile 9.4.1 update 3. Upgrade to this version to take advantage of the fix.
 


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Knowledge Article

Published:

April 12, 2017

Last Updated:

April 12, 2017