KB46988: "The web server encountered an unknown runtime error" when selecting a hierarchy as selector in a document in MicroStrategy Web 9.4.1

Salesforce Solutions Architect • Strategy

"The web server encountered an unknown runtime error" when selecting a hierarchy as selector in a document in MicroStrategy Web 9.4.1

SYMPTOM:
In Strategy Web 9.4.1, the following error message appears when selecting a hierarchy as selector in a document:


The Web Server encountered an unknown runtime error.
Can not add control to the template unit of type 2.

The same error is appended to the Strategy Web log - MSTRLogxxxxxxxx_x.log:


<record reset="true">
  <package>com.Strategy.web.controller</package>
  <level>SEVERE</level>
  <miliseconds>1398711574165</miliseconds>
  <timestamp>04/28/2014 14:29:34:181</timestamp>
  <thread>0</thread>
  <class>GenericWebAppController</class>
  <method>processRequest</method>
  <message>Can not add control to the template unit of type 2 (com.Strategy.utils.MSTRUncheckedException)</message>
  <exception>com.Strategy.utils.MSTRUncheckedException: Can not add control to the template unit of type 2
	at com.Strategy.web.objects.RWGridGraphDefImpl.addControl(Unknown Source)
	at com.Strategy.web.objects.RWGridGraphDefImpl.addControl(Unknown Source)
	at com.Strategy.web.beans.RWEventHandlerImpl.getRWSelectorControl(Unknown Source)
	at com.Strategy.web.beans.RWEventHandlerImpl.handleAddControlToGrid(Unknown Source)
	at com.Strategy.web.beans.RWEventHandlerImpl.processRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source)
	at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.delegateRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source)
	at com.Strategy.web.app.beans.RWFrameEventHandler.handleRequest(Unknown Source)
	at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.delegateRequest(Unknown Source)
	at com.Strategy.web.app.beans.PageEventHandlerImpl.delegateRequest(Unknown Source)
	at com.Strategy.web.app.beans.PageEventHandlerImpl.handleRequest(Unknown Source)
	at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source)
	at com.Strategy.web.app.beans.RWPageComponentImpl.handleRequest(Unknown Source)
	at com.Strategy.web.app.beans.ServletEventHandlerImpl.processPage(Unknown Source)
	at com.Strategy.web.app.beans.ServletEventHandlerImpl.processEvent(Unknown Source)
	at com.Strategy.web.app.beans.ServletEventHandlerImpl.processRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source)
	at com.Strategy.web.app.beans.ServletEventHandlerImpl.handleRequest(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.processMultipleEventsRequestFlatState(Unknown Source)
	at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source)
	at com.Strategy.web.app.beans.ServletEventHandlerImpl.handleRequest(Unknown Source)
	at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source)
	at com.Strategy.web.controller.GenericWebAppController.processRequest(Unknown Source)
</exception>
  <clientID>::1</clientID>
  <userName>Administrator</userName>
</record>

CAUSE:
It is a known issue in Strategy Web 9.4.1.

ACTION:
Strategy will continue to investigate and post updates as soon as they are available.

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Details

Knowledge Article

Published:

April 10, 2017

Last Updated:

April 10, 2017

<record reset="true"> <package>com.Strategy.web.controller</package> <level>SEVERE</level> <miliseconds>1398711574165</miliseconds> <timestamp>04/28/2014 14:29:34:181</timestamp> <thread>0</thread> <class>GenericWebAppController</class> <method>processRequest</method> <message>Can not add control to the template unit of type 2 (com.Strategy.utils.MSTRUncheckedException)</message> <exception>com.Strategy.utils.MSTRUncheckedException: Can not add control to the template unit of type 2 at com.Strategy.web.objects.RWGridGraphDefImpl.addControl(Unknown Source) at com.Strategy.web.objects.RWGridGraphDefImpl.addControl(Unknown Source) at com.Strategy.web.beans.RWEventHandlerImpl.getRWSelectorControl(Unknown Source) at com.Strategy.web.beans.RWEventHandlerImpl.handleAddControlToGrid(Unknown Source) at com.Strategy.web.beans.RWEventHandlerImpl.processRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source) at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.delegateRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source) at com.Strategy.web.app.beans.RWFrameEventHandler.handleRequest(Unknown Source) at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.delegateRequest(Unknown Source) at com.Strategy.web.app.beans.PageEventHandlerImpl.delegateRequest(Unknown Source) at com.Strategy.web.app.beans.PageEventHandlerImpl.handleRequest(Unknown Source) at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source) at com.Strategy.web.app.beans.RWPageComponentImpl.handleRequest(Unknown Source) at com.Strategy.web.app.beans.ServletEventHandlerImpl.processPage(Unknown Source) at com.Strategy.web.app.beans.ServletEventHandlerImpl.processEvent(Unknown Source) at com.Strategy.web.app.beans.ServletEventHandlerImpl.processRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source) at com.Strategy.web.app.beans.ServletEventHandlerImpl.handleRequest(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.processMultipleEventsRequestFlatState(Unknown Source) at com.Strategy.web.beans.GenericEventHandler.handleRequest(Unknown Source) at com.Strategy.web.app.beans.ServletEventHandlerImpl.handleRequest(Unknown Source) at com.Strategy.web.beans.AbstractWebComponent.handleRequest(Unknown Source) at com.Strategy.web.controller.GenericWebAppController.processRequest(Unknown Source) </exception> <clientID>::1</clientID> <userName>Administrator</userName> </record>