KB47027: "System Error (ENOENT): --- No such file or directory" error message appears when start MicroStrategy Intelligence Server 10.4 as service in command line on Unix/Linux

SYMPTOM:
When users use the command ./mstrctl –s IntelligenceServer start –service to start Strategy Intelligence Server on Unix/Linux, error message as below appears and the server cannot start.

/opt/MicroStrategy/bin/MSTRCtl Error 0xFFFFFFFF: Unexpected error occurred.
MExec::ProcessImpl_UNIX::FactoryImpl::SpawnProcess: ::execvp() failed for /etc/init.d/mstr-root@2014-03-18T21:25:34-iserver-castorserver
System Error (ENOENT): --- No such file or directory 

CAUSE:
It is required to register the Intelligence Server as service, before start it as service. The error message above appears when users start the server as service without registering it.
 
ACTION:
Follow the steps below to start the intelligence server as service.

1. Register the Intelligence Server as service.

./mstrctl –s IntelligenceServer rs

• Start the Intelligence Server using the service flag

./mstrctl –s IntelligenceServer start –service