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KB47087: "Unexpected error occurred. The service did not respond to the start or control request in a timely fashion" error message is encountered in the Configuration Wizard when configuring the Intelligence Server

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• Strategy

SYMPTOM:
 
When attempting to configure the Intelligence Server through the Configuration Wizard, users may see the following error message displayed in Strategy 9.4.1 and above
 

ka04W000000OhiSQAS_0EM440000002HHf.png

 
 
 
 
 
 
 
 
 
 


Unexpected error occurred.  The service did not respond to the start or control request in a timely fashion.

 
CAUSE:
 
A possible cause for this issue is that the Intelligence Server process is running as a different user than the Service Account Name specified in the Strategy Service Manager. This is illustrated below. Notice that the Windows Task Manager shows the MSTRSvr2_64 process running under the SYSTEM account whereas the Service Manager has "This Account" selected.
 

ka04W000000OhiSQAS_0EM440000002HHy.png
ka04W000000OhiSQAS_0EM440000002HHw.png

 
ACTION:
 
Change the Service Account Name in the Service Manager to match the user running the MSTRSvr2_64 process in the Windows Task Manager. This will require an Intelligence Server restart.
  

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Knowledge Article

Published:

April 18, 2017

Last Updated:

April 18, 2017