KB47132: Column width cannot be resized by dragging in Flash Mode when row headers are locked in MicroStrategy Web 9.4.1

SYMPTOM:
In Strategy Web 9.4.1, users have the ability to drag the border of a column cell to adjust the width in Flash Mode. However, this feature does not work when Row Headers are locked for the grid. The icon to drag appears, but is not functional, as shown below:

 
This issue does not occur in Editable Mode or in Interactive Mode.
 
STEPS TO REPRODUCE: 
 
To reproduce the issue, follow these steps:

• Create a document with a grid report in Strategy Web 9.4.1.
• Execute the document in Flash Mode. Notice the columns can be resized by dragging.
• In Editable Mode, go to Properties & Formatting > Grid, and lock the row headers, as shown below:
  

• Notice in Editable Mode, the column widths can still be resized by dragging.
• Switch back to Flash Mode. Notice that it is no longer possible to resize column widths by dragging.

CAUSE:
This is a known issue in Strategy Web 9.4.1.
 
ACTION:
Contact Strategy Technical Note for an update regarding this issue.
 
WORKAROUND:
To work around this issue, there are the following options:

1. Resize columns in Interactive Mode or Editable Mode instead of in Flash Mode.
2. Do not lock Row Headers.