KB47154: Usher QR code appears and users are unable to log into MicroStrategy Web using Trusted Authentication when multiple login modes are enabled.

SYMPTOM:
Strategy Web 9.4.1 HF3 users encounter the Usher QR code when trying to log in using Trusted Authentication in Strategy Web 9.4.1 HF3 as shown below:
 
Note that the Server and Project names are duplicated. Additionally, the QR code might not show in environments where an Usher server is not available a red cross would show in this scenario.
 
STEPS TO REPRODUCE:

• In Strategy Web 9.4.1 HF3 enable Trusted and Standard Authentication. Any other mode that requires the log in screen can be used in place of Standard Authentication.
• Set Standard Authentication as the default login mode.
• Access Strategy Web through the SiteMinder Web Agent.
• Notice that the log in screen will be shown as below:
  

• Click Trusted Authentication Request and notice that the screen in the symptom will be shown.
• Introducing the username and password will not grant access after this actions have been performed.

CAUSE:
This is a known issue with Usher Integration in Strategy Web 9.4.1 HF3 preventing users to use any other Trusted Authentication provider.
 
ACTION:
This known issue has been addressed in Strategy Web 9.4.1 HF4. Upgrade to this version to take advantage of this fix.
 
WORKAROUND:
Setting Trusted Authentication as the default login mode will enable users to log in normally.