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KB47163: The Home button disappears on the top navigation bar on iPad against MicroStrategy Mobile APP 9.4.1 Update 1


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• Strategy


This document discusses a known issue that the Home button disappears on the top navigation bar on iPad

SYMPTOM:
 
When users apply prompts on a target report services document after the job timeout, the Home button disappears on the top navigation bar on iPad against Strategy Mobile APP 9.4.1 Update 1.
 
STEPS TO REPRODUCE:
 
Sample Code/Error


(The job execution time limit set in Strategy Intelligence Server has been exceeded for job ####. The job was cancelled. Job #### canceled.) User request is cancelled.

 

  • Create two report services documents: document 1 and document 2.
  • In "document 1", insert a text link which points to "document 2".
  • Add an attribute element prompt to "document 2".
  • Follow TN 18269 and set the timeout value to 600 seconds.
  • Set "document 1" as the home screen in Mobile Configuration and generate the URL.
  • Apply the URL on iPad against Strategy Mobile app 9.4.1 Update 1.
  • Tap on the text link in "document 1" and users will see the prompt page.
  • Don't apply the prompt. Send Strategy Mobile app to the background so that there is no interaction and wait for more than 10 minutes to make the operation timeout.
  • Open Strategy Mobile app again, make a selection for the prompt in the target report services document and tap "Apply".
  • Users should get an error message as shown below:
     
ka04W000000OdYqQAK_0EM440000002A5m.png
  • Click on "Retry" to run report services document.
  • The "Home" button disappears from the top navigation bar. 
     
ka04W000000OdYqQAK_0EM440000002A5k.png
  • If users apply the prompt and run the target report services document before the operation timeout, the Home button is available.
     
ka04W000000OdYqQAK_0EM440000002A5q.png

CAUSE:
 
This is a known issue of Strategy Mobile APP 9.4.1 Update 1.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
 


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Knowledge Article

Published:

April 10, 2017

Last Updated:

April 10, 2017