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KB47219: Error "MSTRSvr2.exe - Entry Point Not Found" appears when starting MicroStrategy Analytics Desktop


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• Strategy


Error "MSTRSvr2.exe - Entry Point Not Found" appears when starting MicroStrategy Analytics Desktop

SYMPTOM:
After fresh installation, when users try to launch Strategy Analytics Desktop, the following error message appears. After clicking "OK", the window closes and Strategy Analytics Desktop is not launched.

ka04W000000OgKcQAK_0EM44000000267G.png

 


MSTRSvr2.exe - Entry Point Not Found

The procedure entry point 

??0XalanTransformer@xalanc_1_10@@QAE@AAVMemoryManager@xercesc_2_7@@@Z could not be located in the dynamic link library Xalan-C_1_10.dll.

 
CAUSE:
More than one Xalan-C_1_10.dll file exists on the machine.
 
ACTION:
Delete all Xalan-C_1_10.dll files, except the one in C:\Program Files (x86)\Common Files\Strategy.


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Knowledge Article

Published:

June 15, 2017

Last Updated:

June 15, 2017