KB47414: "Request Timeout" error message appears on the MicroStrategy Mobile Admin page when configuring a new project in Internet Explorer

• Strategy

A possible solution for "Request Timeout" error message which is received on the MicroStrategy Mobile Admin page when configuring a new project.

SYMPTOM:
In Strategy Mobile Admin page, when clicking on "Configure New Project" in the Mobile Configuration Connectivity Settings page, the following error appears in Internet Explorer:


Request Timeout

CAUSE:
A possible cause for this error is that a networking rule set in the browser is preventing Strategy Mobile from performing a check on itself to validate that a Strategy IServer is connected to the Strategy Mobile Admin page.

ACTION:
Add the Strategy Mobile Admin page URL with the full domain name to the list of Trusted Sites in Internet Explorer:

Navigate to Tools > Internet Options > Security > Trusted Sites, like shown below:

Click on the 'Sites' button.
Type in the URL box the Strategy Mobile Admin page URL with the fully qualified domain name (FQDN), such as:

Sample Code/Error
```
http://name.domain.com/MicroStrategyMobile/asp/Admin.aspx
```

Add the URL.
Note: if necessary, add the URL with the simple name as well.

Third Party Software Warning:
The third-party product(s) discussed in this Technical Note are manufactured by vendors independent of Strategy. Strategy makes no warranty, express, implied or otherwise, regarding these products, including their performance or reliability.

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Knowledge Article

Published:

April 4, 2017

Last Updated:

April 4, 2017