EducationSoftwareStrategy.com
StrategyCommunity

Knowledge Base

Product

Community

Knowledge Base

TopicsBrowse ArticlesDeveloper Zone

Product

Download SoftwareProduct DocumentationSecurity Hub

Education

Tutorial VideosSolution GalleryEducation courses

Community

GuidelinesGrandmastersEvents
x_social-icon_white.svglinkedin_social-icon_white.svg
Strategy logoCommunity

© Strategy Inc. All Rights Reserved.

LegalTerms of UsePrivacy Policy
  1. Home
  2. Topics

KB47459: "MicroStrategy 9.4 Desktop Files has stopped working" error message appears when closing MicroStrategy Developer 9.4.x installed on Windows 64-bit


Stefan Zepeda

Salesforce Solutions Architect • Strategy


This article describes an error "MicroStrategy 9.4 Desktop Files has stopped working" error message appears when closing MicroStrategy Developer 9.4.x installed on Windows 64-bit

 
SYMPTOM:
Upon closingStrategy Developer 9.4.x, the error message below appears:

ka02R000000kVcAQAU_0EM440000002CKQ.png

 


Strategy 9.4 Desktop Files has stopped working
A problem caused the program to stop working correctly.
Please close the program.
Close the program

The same scenario is described in the Strategy technical note below; however, even after applying the suggested solution this issue still occurs:

  • KB37547: "MicroStrategy 9.0 Desktop Files has stopped working" error appears when closing MicroStrategy Desktop after executing a report in MicroStrategy 9.2.x - 9.3.x.

 
CAUSE:
This is a known issue in Strategy Developer 9.4.x running on Windows 64-bit.
ACTION:
Just after applying the solution described in the Strategy technical note above, register both DLL's from the Command Prompt console launched as administrator, i.e:


%systemroot%\SysWoW64\regsvr32 <Dll full path for 64 bits copy>

or

%systemroot%\system32\regsvr32 <Dll full path for 32 bits copy>

 
NOTE:
For additional information on how to register DLL, consult the following Strategy technical note:

  • KB11873 (KB1200-000-0064): How to register and unregister .dll or .ocx (control) files using the RegSvr32 Windows utility  

 
WARNING:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows. Any edit of the registry is done at the user's own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. If using Microsoft Windows, the user should backup the registry and/ or update an Emergency Repair Disk prior to alterations.


Comment

0 comments

Details

Knowledge Article

Published:

May 31, 2017

Last Updated:

May 31, 2017