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KB47595: When exporting ring pie chart graphs to PDF using MicroStrategy Web or Developer the formatting of the graph is lost.


Stefan Zepeda

Salesforce Solutions Architect • Strategy


When exporting ring pie chart graphs to PDF using MicroStrategy Web or Developer the formatting of the graph is lost.

SYMPTOM:
When user tries to export to pdf a ring pie chart graph using Strategy Developer or Web the formatting of the graph is lost
 
STEPS TO REPRODUCE:
1. Create a simple report with one attribute and one metric, as in the example below:

ka02R000000kWy6QAE_0EM440000002CIK.png

 
2. Go to Web and create new document using the above report as a dataset, as is shown in the following screenshot:

ka02R000000kWy6QAE_0EM440000002CIQ.png

 
3. Insert pie graph, place the attribute in series and metric in categories, as in the example:

ka02R000000kWy6QAE_0EM440000002CIO.png

 
4. Run the document in Interactive Mode.
5. Right click on the graph and go to Format.
6. Set the Graph Sub-type to Ring pie, as you can see below:

ka02R000000kWy6QAE_0EM440000002CIJ.png

 
7. Apply the changes and the graph should looks like on the following image:

ka02R000000kWy6QAE_0EM440000002CIM.png

 
8. Go back to Editable Mode and export to PDF. In the exported document the graph looks like in the following screenshot:

ka02R000000kWy6QAE_0EM440000002CIS.png

 
CAUSE:
This is a known issue.
ACTION:
Strategy will continue to investigate and post updates as soon as they are available.
 


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Knowledge Article

Published:

April 13, 2017

Last Updated:

April 13, 2017