KB47596: "Element not found" error appears when trying to access the International tab in the User editor, in MicroStrategy Developer 9.4.x-10.x.

Salesforce Solutions Architect • Strategy

"Element not found" error appears when trying to access the International tab in the User editor, in MicroStrategy Developer 9.4.x-10.x.

SYMPTOM:
When accessing the International tab for a specific user, the following error appears:


Element not found

If the Object Source Trace is enabled from Strategy Diagnostics Configuration, one can see that the user Web Preferences object is the last object to be accessed before getting the error:


Found Object(Name="WebPreferences" Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 Ver=CAD1BEBC11E008710100008001CD0817 )
Finding Object(Type=User ID=84AC543C406B9250D69F0E8BBCA87BD9 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x0
Found Object(Name="AHS00013_Test" Type=User ID=84AC543C406B9250D69F0E8BBCA87BD9 Proj=38A062302D4411D28E71006008960167 Ver=075487B411E3FA830010008004D01CA3 )
Finding Object(Type=Folder ID=792B4FA0F39311D3859500C04F6101C4 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x0
Found Object(Name="Links" Type=Folder ID=792B4FA0F39311D3859500C04F6101C4 Proj=38A062302D4411D28E71006008960167 Ver=F02141AE11E293900000008078440000 )
Finding Object(Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x1(Dfn )
Found Object(Name="WebPreferences" Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 Ver=CAD1BEBC11E008710100008001CD0817 )

CAUSE:
This behavior has been observed in Strategy Developer 9.4.x-10.x, however its root cause is unknown.

ACTION:
Strategy will continue to investigate and post updates as soon as they are available.
In order to track down the cause of the inconsistency, customers encountering this issue should make note of related object manipulations, Object Migrations, or error messages prior to experiencing the problem. Change Journaling, if it has been enabled, can help in preserving this information.

WORKAROUND:
This issue is resolved after resetting the user Web Preferences, in Strategy Web:

Log into the project with the user that has the issue.
Access the Web Preferences tab and select "Load Default Values".
Save the changes.

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Details

Knowledge Article

Published:

April 20, 2017

Last Updated:

April 20, 2017

Found Object(Name="WebPreferences" Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 Ver=CAD1BEBC11E008710100008001CD0817 ) Finding Object(Type=User ID=84AC543C406B9250D69F0E8BBCA87BD9 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x0 Found Object(Name="AHS00013_Test" Type=User ID=84AC543C406B9250D69F0E8BBCA87BD9 Proj=38A062302D4411D28E71006008960167 Ver=075487B411E3FA830010008004D01CA3 ) Finding Object(Type=Folder ID=792B4FA0F39311D3859500C04F6101C4 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x0 Found Object(Name="Links" Type=Folder ID=792B4FA0F39311D3859500C04F6101C4 Proj=38A062302D4411D28E71006008960167 Ver=F02141AE11E293900000008078440000 ) Finding Object(Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 ) with iFlags=0x1(Dfn ) Found Object(Name="WebPreferences" Type=Property Set ID=CD85DFF737234128AFB02D27A65A0DD8 Proj=38A062302D4411D28E71006008960167 Ver=CAD1BEBC11E008710100008001CD0817 )