SYMPTOM:
When subscribing a report or document to be sent through email from a Strategy implementation in Enterprise Cloud, emails are not received.
CAUSE:
Strategy Enterprise Cloud complies with security certifications that prevent the Intelligence Servers to access the Internet directly. This will block the emails from being sent.
Strategy's Intelligence Server out of the cloud environment sends email through the internet by using DNS routes, in Enterprise Cloud, the internet access is restricted to prevent security breaches, and at the same time blocks the outbound email.
Normal Email Distribution for Implementations outside of the Cloud
Email Distribution from Environments in the cloud. Customer's SMTP Server must be added to the VPN Tunnel
