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KB47873: "Invalid Addresses; nested exception is;class com.sun.mail.smtp" error message appears when executing Send Email process with multiple recipients that contain different email domains in MicroStrategy System Manager 9.3.x and newer

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• Strategy

When sending an email to recipients with different domains using Send Email process in System Manager, an error appears

SYMPTOM:
 
When sending an email to recipients with different domains using Send Email process in System Manager, the following error appears:
 

ka04W000000OeY7QAK_0EM4400000029NJ.png

 


Invalid Addresses: nested exception is:class com.sun.mail.smtp.SMTPAddressFailedException: 451-4.3.0 Multiple destination domains

 
Users can successfully use this feature and send e-mails to multiple recipients if the domain is the same. 
 
CAUSE:
 
This is a known issue in Strategy System Manager 9.3.x and newer.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
 

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Knowledge Article

Published:

June 9, 2017

Last Updated:

June 9, 2017