KB47894: "Couldn't load the PMML" error message appears when attempting to view Predictive Model by windows non-admin user in MicroStrategy Desktop 9.3.1 Hotfix 2

Salesforce Solutions Architect • Strategy

Article outlines why the error "Couldn't load the PMML -- It may not be properly formatted XML. Error #: -2146697210: The system cannot locate the object specified." is returned when attempting to view a Predictive Model with a windows non-admin user

SYMPTOM:
If a non-admin Windows account launches Strategy Desktop 9.x, even as an Administrative user, the following error message appears when trying to view Predictive Model of a Predictive Metric.


Couldn't load the PMML -- It may not be properly formatted XML. Error #: -2146697210: The system cannot locate the object specified.

CAUSE:
The logged Local or Network user does not have enough permission in the operating system to access the directory: C:\Program Files (x86)\MicroStrategy\Desktop.

ACTION:
Make sure that the Local or Network user who launched the Strategy Desktop has enough permission to access the files contained into this directory.
This issue has been addressed in Strategy 9.5.1 and later.

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Knowledge Article

Published:

May 19, 2017

Last Updated:

May 19, 2017