KB47953: "Error obtaining a server session (MsiSessionManager failed)" error message appears when upgrading metadata in MicroStrategy Configuration Wizard 9.x

• Strategy

After installing MicroStrategy 9.4.1, the metadata upgrade process fails when attempting to connect with the Administrator user/password. One possible cause is described in this knowledge base article. A solution is provided.

SYMPTOM:
After installing Strategy 9.4.1, the metadata upgrade process fails when attempting to connect with the Administrator user/password.


Error obtaining a server session (MsiSessionManager: Failed to login User Administrator on the machine server machine: ##.##.##.## Client machine: .)

CAUSE:
This error is thrown because there is no server definition that can be recognized. This may happen even if the intelligence server configuration was performed successfully. When verified, even if intelligence server is running, there is no server definition assigned to it:

ACTION:
Re-configure the intelligence server using the Strategy Configuration Wizard to point to a valid server definition.

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Knowledge Article

Published:

May 10, 2017

Last Updated:

May 10, 2017