KB47965: ESRI map tooltips do not contain arrows to tab over to the next data point for overlapping markers in MicroStrategy Web 9.4.1

SYMPTOM:
Starting in Strategy Web 9.4.1, ESRI maps are integrated with Strategy Web out of the box. However, prior to Strategy Web 9.4.1, Google maps were the default maps in Strategy Web. Users will notice that on a Google map tooltip, arrows will display for overlapping markers, like shown below.
 

 
 
However, on an ESRI map tooltip, there is no option to tab over to the next data point for overlapping markers in Strategy Web 9.4.1, like shown below.
 
 

STEPS TO REPRODUCE:
In Strategy Tutorial:

• Create a report with Store and Profit.
• Add Latitude and Longitude attribute forms to Store.
• Create a document from this report.
• Insert > widgets > DHTML > ESRI map.
• Unmerge the grid headers.
• Open the widget properties.
  

• Check Show Markers.
• Select Use bubble markers.
• Set 'Use attribute or form' to Use Attribute Form.
• Set the latitude, longitude, and display forms for the Store attribute.
• Uncheck 'Show Areas'.
• Run the document.
• Select on a bubble to open the tooltip.
• Notice there is no option to tab over to the next tooltip.

 
CAUSE:
This is a known limitation of ESRI maps in Strategy Web 9.4.1 HF2. A request has been logged to address this issue.
 
ACTION:
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND:
Use Google maps. For steps on enabling Google maps in Strategy Web 9.4.1, refer to technical note KB45180.
KB47965