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KB48040: Grids overlap when opening a Visual Insight dashboard in MicroStrategy Office for Excel.


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• Strategy


SYMPTOM:
 
When loading a Visual Insight dashboard into Strategy Office for Excel, visualizations appear as grids that overlap one another, like shown below:

ka04W000000OghMQAS_0EM44000000260p.png

 
CAUSE:
 
This is a known issue in Strategy Office 9.4.1 for Excel.
 
ACTION:
 
Contact Strategy Technical Support for an update on this issue.
 
WORKAROUND:
 
If the option "Flash (when available)" is selected, visualizations will be displayed as they are in Visual Insight, including scrollbars, like shown below:

ka04W000000OghMQAS_0EM44000000260r.png

Note that this will prevent editing any cells if using grid visualizations since the visualizations are being rendered with Flash.
 
 


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Knowledge Article

Published:

June 12, 2017

Last Updated:

June 12, 2017