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KB483728: New Cloud Element Connectors do not appear after upgrading to MicroStrategy 2019 Update 1 or newer


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• Strategy


This article details why new connectors introduced in MicroStrategy 2019 Update 1 may not appear in MicroStrategy Web.

Description


The following 17 data connectors were introduced in Strategy 2019 Update 1. However, you may not see these connectors on the Strategy Web import window if you've applied Update 1 or newer to your Strategy Platform environment.

  • Act! Essentials
  • Autopilot
  • BambooHR
  • Chargebee
  • Chargify
  • Citrix Sharefile
  • ConnectWise CRM
  • Ecwid
  • Freshdesk
  • Greehouse.io
  • Infusionsoft CRM
  • Infusionsoft Online Sales
  • Rally
  • Sage Live
  • SAP SuccessFactors
  • ServiceMax
  • Stripe
  • OneDrive
  • Box
  • Sharepoint

Steps to Reproduce

  • Upgrade your Strategy 2019 environment to Update 1 or newer.
  • In Strategy Web, click Create > Add External Data.
  • Search for one of the above connectors. For example, search SAP SuccessFactors. Notice the connector is not available.
ka04W000001IwvHQAS_0EM2R000000mOtc.jpeg

Why is this happening?


The reason the new connector is not appearing is because the new metadata objects from the update have not been added to your metadata. This is because a 2019 update installation does not update the metadata. As a result, the connectors do not appear.
 

Solution


To see the new connectors, you must upgrade the metadata in your 2019 environment. Updating the metadata ensure compatibility between your pre-existing objects and the Strategy clients.
For steps to upgrade your metadata, see Update the Metadata. 
After upgrading your metadata, the connectors will appear.

ka04W000001IwvHQAS_0EM2R000000mOuB.jpeg

 


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Knowledge Article

Published:

October 14, 2019

Last Updated:

October 14, 2019