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KB484649: MicroStrategy Developer 11.1.0 cannot be launched after upgrading Microsoft Office 2010 (32-bit) to Microsoft Office 2016 (64-bit)


Xiaoqin (Kim) Jin

Product Owner, Principal • MicroStrategy


This article provides a resolution for an issue where MicroStrategy Developer no longer starts after upgrading Microsoft Office 2010 (32-bit) to Microsoft Office 2016 (64-bit).

Symptom

After upgrading Microsoft Office 2010 (32-bit) to Microsoft Office 2016 (64-bit), Strategy Developer no longer starts.
The following message appears, "Failed to load control 'msiObjectExplorer' from M3OBJEXP.OCX. Your version of M3OBJEXP.OCX may be outdated. Make sure you are using the version of the control that was provided with your application."
Uninstalling and reinstalling Strategy Developer does not resolve the issue. This issue does not occur if Microsoft Office 2016 (64-bit) is installed prior to installing Strategy Developer.

Why is this happening?

The MSCOMCTL.OCX file located in C:\Windows\SysWOW64 was removed by the Microsoft Office installer during the upgrade process. This file is necessary to launch Strategy Developer.
To confirm the issue, check the path mentioned above for the file.

Action

  1. Download the MSCOMCTL.OCX file in the Attachments section in the upper right section of this page.
  2. Copy the file to the C:\Windows\SysWOW64 folder.
  3. Using an Administrator account, launch a Windows command prompt and run the following command:
    
    regsvr32 "C:\Windows\SysWOW64\MSCOMCTL.OCX"


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Knowledge Article

Published:

October 14, 2020

Last Updated:

January 11, 2023