Symptoms
Starting from Strategy 2021 Update 1, user may observe more failures with error message “The Maximum RAM for Working Set cache limit has been exceeded with this request.”.
When checking DSSErrors.log file, the following error message shows up.
2021-03-23 17:40:46.166-04:00 [HOST:IP-0AF41742][SERVER:T2149_IP-0AF41742_210322110558871_4540_0001_nebico][PID:4676][THR:4320][Kernel][Error][UID:54F3D26011D2896560009A8E67019608][SID:C8113F087E22635F9387ECE32CAB3AF7][OID:4DF448B911E7212100000080AF91D5A0][Pool.h:Add at line:181] Pool::Add: single object size 3691927KB is greater than max memory consumption limit 2048000KB. The Maximum RAM for Working Set cache limit has been exceeded with this request.
2021-03-23 17:40:46.167-04:00 [HOST:IP-0AF41742][SERVER:T2149_IP-0AF41742_210322110558871_4540_0001_nebico][PID:4676][THR:4320][Kernel][Error][UID:54F3D26011D2896560009A8E67019608][SID:C8113F087E22635F9387ECE32CAB3AF7][OID:4DF448B911E7212100000080AF91D5A0][CDSSServerMessage.cpp:put_MsgResultPtr at line:584] WSResultPool::AddDI return error 0x80003F79
Cause
The "Working set cache RAM usage(MB)" in performance counter is inaccurate. The actual usage is higher than reported usage. We enhance it to reduce the gap between actual usage and reported usage in Strategy 2021 Update 1. So the error may occur if the Working Set memory exceeds the Governing Rule “Maximum RAM for Working Set cache (MB)” set on Intelligence Server.
Solution
To fix the error, increase the Governing Rule “Maximum RAM for Working Set cache (MB)” to an appropriate value.
Strategy internal reference number for this technical note is DE174991.
