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KB486254: MicroStrategy Narrowcast services are not running after upgrading to MicroStrategy 2021 Update 9 and above.


Vanessa Munoz

Cloud Support Expert I • MicroStrategy


This article describes an issue reported in MicroStrategy Narrowcast after upgrading the MicroStrategy platform to Update 9 and above.

SYMPTOM:
Services stopped running in Strategy Narrowcast Server. When looking at the DELog, the following error is found:
 


The job execution time limit set in Strategy Intelligence Server has been exceeded for job 26083: at (21:5:0:710 GMT). The job was cancelled.Job 26083 canceled.

The DSSErrors log shows this error:
 

MsiJobTimeOutTask::Run: Job 26083 has timed out after -26942 minutes.

When looking at the Intelligence Elapsed Time value for the project, its value is -1. 

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CAUSE:
This is a known issue with Strategy Narrowcast Server that occurs when the setting value is -1, which normally means "unlimited".
ACTION:
Choose a positive value for the Intelligence Elapsed Time setting.


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Knowledge Article

Published:

January 3, 2024

Last Updated:

January 11, 2024