KB486568: Users do not show up in Library's Sharing capabilities as Shared Dossier and Subscriptions

Starting with the release of Strategy ONE (March 2024), dossiers are also known as dashboards.

Symptom

It is expected to see your user being populated automatically when Sharing a Dossier in Library.
When experiencing this issue, the active user will not be populated, and searching for existing users will return no results.

Action

Option 1. Rebuild the configuration index
Through Developer, navigate using the following options:

1. Connect to your project source
2. Access Administration > System Monitors > Quick Search indices
3. Right-click 'Configuration' and select 'Rebuild Index'
4. In Library, re-test the issue after logging out 

Option 2. Turn the scheduler off and on.
Through Developer, navigate using the following options:

• Connect to your project source.
• Right-click the project source and select Strategy Intelligence Server Configuration.                                      

• Go to Server Definition > Advanced
• Uncheck 'Use Strategy Scheduler' checkbox

• Restart the Intelligence Server

After that, repeat steps 1 through 5 making sure to check the 'Use Strategy Scheduler'.
Then, retest the issue in Library.
If the issue persists after this, please contact Strategy Technical Support and reference this Knowledge Base Article.