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KB486724: Narrowcast jobs time out with message: NCS Job <JobID> has timed out after -26942 minutes


Frederick Kellerman

Cloud Support Expert I • MicroStrategy


This article describes an issue that can occur when the I-server is executing jobs triggered by Narrowcast in MicroStrategy 2021.

Summary:

When Intelligence Server Elapsed Time (sec) for Interactive reports is set to
-1 as seen below in Developer > Project Configuration > Governing Rules > Result Sets

ka0PW0000001OoHYAU_0EMPW0000056oYj.jpeg

Narrowcast jobs will immediately time out with an error similar to the following in the DSSErrors.log
[MSIJobManager.cpp:361] MsiJobTimeOutTask::Run: Job 790 has timed out after -26942 minutes.
 

Steps to Reproduce:

1) Configure the Intelligence Server Elapsed Time (sec) for Interactive reports setting to be -1 as seen in the screenshot above.
2) Execute a Narrowcast service that executes a report in the project where this is set.
3) Note that the job will fail on the I-server and an error similar to the following will be seen in the DSSErrors.log:
[MSIJobManager.cpp:361] MsiJobTimeOutTask::Run: Job 790 has timed out after -26942 minutes.
 

Solution:

Configure Intelligence Server Elapsed Time (sec) for Interactive reports to be a large number instead of  -1. For example, this setting can be set as high as 999999.

ka0PW0000001OoHYAU_0EMPW00000578PN.jpeg

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Knowledge Article

Published:

May 29, 2024

Last Updated:

May 29, 2024