KB486747 - Blank SSO login page in Hyperintelligence mobile app opened from configuration link on iOS devices

Symptom

When opening the Hyperintelligence mobile application on an iOS device using a configuration link obtained from Workstation, the user is redirected to a blank white screen first instead of the SSO login page. The user must return from that screen and go back to the login page to be able to log in to the application using SSO authentication. This only happens on iOS devices, on Android devices everything works correctly.
 

Steps to reproduce

1. Open Strategy Workstation and connect to an environment.
2. Right-click on the connected environment and go to Properties.
3. Copy the “Hyperintelligence for Mobile Configuration URL”.
4. Open the link on an iOS device with the Hyperintelligence mobile app installed

Cause

The cause of this issue is that when launching the Hyperintelligence app from a configuration link, the iOS app doesn’t send an api/status request to get the server version. Without the server version, the SAML URL defaults to api/auth/login while the correct SAML URL should be auth/login-dialog.jsp.
 

Solution

This issue has been addressed in the Strategy March 2024 release. Upgrade your Hyperintelligence application to version 11.4.03 or newer to take advantage of the fix.