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KB486823: Unable to save a schedule in MicroStrategy Workstation with error: "Data is not in the right format."


Yihuan Qian

Senior Support Engineer • MicroStrategy


This article explains the reason behind the inability to save a schedule in Workstation with error "Data is not in a right format" while the interface language is set to English (United Kindom). Additionally, it covers the steps to resolve the issue.

Symptom:


Customers may experience a problem when attempting to create a new schedule after setting the Workstation's interface language to English (United Kingdom). The error message "Data is not in the right format" appears during the process.

Steps to reproduce:


1. In Workstation, navigate to Help > Interface Language, and select English (United Kindom).
2. Connect to the desired environment and access Administration -> Monitors -> Triggers.
3. Attempt to create a new trigger. At this stage, the aforementioned error may occur.

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Cause:


This is a recognized issue currently under investigation by the Strategy team.

 

Workaround:


To avoid this issue, change the Workstation interface language to English (United States) before attempting to create a schedule.
 


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Knowledge Article

Published:

July 24, 2024

Last Updated:

July 24, 2024