You can add new users to your UB through a case with Strategy Technical Support. Please provide the new user's email and their first and last name so that our team can set this up.
The administrator user is for the Strategy support team's internal use only. If your cxxx_xxx_administrator/axxx_xxx_administrator user is disabled or locked, please create a case, and a support engineer will unlock the account.
If you have forgotten the password to your cxxx_xxx_administrator or axxx_xxx_administrator account, please create a case with Strategy Technical Support case requesting the password to be reset. Our Support team will reset the password and provide you with the new password via a secure email.
The Strategy Technical Support team handles your Strategy MCE environment's license key. If you have questions regarding licensing, please get in touch with your Technical Account Manager or open a support case.
You are not required to activate your server in MCE. Strategy Technical support handles all licensing and activation of the environment.
ESRI keys are automatically deployed in all MCE Environments and managed by our support team. If you have issues or have questions regarding ESRI maps, please open a Strategy Technical support case.
Configuring a new ODBC connection or modifying an existing ODBC connection in your MCE environment is only done through a Strategy Technical Support case. Please open a case with Strategy Technical Support requesting to create the new entry and include all the necessary connection details.
To open a network connection, please create a Strategy Technical Support case providing the necessary network information for the Cloud team to whitelist. This includes the IP address/range and the associated port.
A one-click upgrade (OCU) must be scheduled and coordinated with your Technical Account Manager (TAM). Please ask Auto Expert to create a case to start this conversation.
Please reach out to your Technical Account Manager (TAM) to coordinate a time to perform an upgrade, stating which environment you would like to begin the upgrade with.
To upsize your environment, please create a Strategy Technical Support case to request this. Your Technical Account Manager (TAM) will discuss the process and requirements.
To upgrade the metadata in your Strategy Cloud environment, create a case containing the information about the environment you want to upgrade. Additionally, provide a downtime window for this operation.
To schedule a recurring restart for your Strategy environment, follow the steps below:
1. Log into the Strategy Cloud Platform Console via https://provision.customer.cloud.Strategy.com/environments
2. Expand the environment where you want to schedule the restarts
3. Click on the "Scheduler" tab
4. Click on the "Schedule an Event" button
5. Enter the name, action, target, date and time
6. Click on Save
Users with the Collaborator role can perform the Restart of the Web Application via the Strategy Cloud Platform (MCP) console:
1. Open the MCP console by using the URL https://provision.customer.cloud.Strategy.com/
2. In the MCP Console, select the environment and expand it using the + (plus) sign.
3. From the expanded environment, the Collaborator can restart the Web/Mobile/Library service by clicking the three dots and, from there, select the stop or reboot options
A Collaborator can perform an Intelligence Server start/stop/restart via the Strategy Cloud Platform (MCP) console:
1. Open the MCP console by using the URL https://provision.customer.cloud.Strategy.com/
2. In the MCP Console, select the environment and expand it using the + sign.
3. From the expanded environment, the Collaborator can stop or restart the Intelligence Server by clicking the three dots and, from there, select the stop or reboot options.
No, in MCE environments, you cannot access the AWS console.
Strategy Cloud Environments come with Platform Analytics configured out of the box. Enterprise Manager is not available.
Platform Analytics is automatically configured in all Strategy Cloud deployments.
Create a support case requesting the deployment of the web application.
Cubes and caches, along with their respective locations, are automatically configured in Strategy Cloud deployments.
Please create a case with Strategy Technical Support to set up SAML authentication within your MCE environment. Please note the web application you would like to set up SAML for. The Technical Support team will provide the SPMetadata.xml for the requested application to be configured in your IDP. Also, provide the metadata from your IDP to the Strategy Technical Support team via the case to finish the configuration process.
No, Windows Authentication is not supported in Strategy Cloud environments. Strategy Cloud environments support LDAP, SSO via SAML or OIDC, standard, and guest authentication.
Create a support case with the IP address, port, and hostname information for your LDAP server. Additionally, follow the steps below to configure your environment.
To set up LDAP authentication in Strategy, you can follow these steps:
Use the LDAP Connectivity Wizard in Strategy Developer to set up your LDAP connection. Here are the steps:
1. Log in to a project source in Developer as a user with administrative privileges.
2. From the Administration menu, select Server and click LDAP Connectivity Wizard.
3. Follow the wizard to enter the LDAP server information, such as the host, port, and SSL settings.
4. Enter the details of your LDAP SDK.
5. Step through the wizard to enter the remaining information, such as LDAP search filters and user import settings.
6. Click Finish to exit the LDAP Connectivity Wizard. You will be prompted to test the LDAP connection.
Enable LDAP authentication for your project source:
1. In the Folder List, right-click the project source and select Modify Project Source.
2. Go to the Advanced tab and enable the Use LDAP Authentication option.
3. Click OK to save the changes.
Enable LDAP authentication for Strategy Web:
1. Launch the Strategy Web Administrator tool.
2. Select Intelligence Server > Default Properties.
3. In the Login area, enable the LDAP Authentication option.
4. Choose the Default option to set LDAP as the default authentication mode.
5. Optionally, configure the Project list to show all projects connected to the Web Server before the user logs in.
6. Click Save to apply the changes.
These steps will help you set up LDAP authentication in Strategy.
If you are receiving a 404 Error message, it's recommended first to double-check the URL for correctness, ensuring there are no additional or unexpected characters. If the URL is correct, please verify whether it's occurring to one or more users. If the issue persists, please tell Auto Expert to create a Strategy Technical Support case so that additional troubleshooting occurs and our team can resolve the issue as soon as possible.
You can find the DSSErrors logs by logging into your Utility Box and navigating using the explorer to <S3 Bucket path>/environment/logs
Please create a support case noting the impacted dashboards and web applications.
The initial response for P1 cases is 2 hours or less.
To whitelist an IP address, create a Strategy Technical Support case with the necessary network requirements/information. The information should include the following:
1. IP Address
2. Hostname (if applicable)
3. Port
4. Use case (e.g. DSN entry, LDAP domain, External IP Addresses)
Strategy Cloud will send you proactive reminders at 45 days, 30 days, 15 days, and 3 days before certificate expiration.
To allow only addresses within your VPN range to access Strategy URLs, please tell Auto Expert to create a Technical Support case with the VPN IP ranges required, and our operations team work with you to update your Load Balancer to only forward traffic to the provided IPs.
To report a security vulnerability, create a case and attach the CVE # and any documentation from your security team. Documentation can include scans performed with the findings and file locations of the impacted artifacts.
Strategy Cloud meets HIPAA requirements. When uploading artifacts for troubleshooting, files are uploaded to a specific HIPAA bubble, which restricts access.
Information regarding Strategy's security and data policy can be found in the link below.https://www.microstrategy.com/legal/privacy-policy
To deploy a custom plugin in your MCE environment, please open a new case with Strategy Technical Support and provide the plugin files. The Strategy Technical Support team will scan and deploy the files for security vulnerabilities once the scan succeeds.
If you want a new web application deployed in your MCE environment. Please submit a Strategy Technical Support case with the following requirements:
1. Environment ID
2. Web application type (Web, Library, or Mobile)
3. Name for the Web Application
4. Authentication Method
5. Downtime window(s)
6. Any other additional configurations you would like added (e.g., CORS enablement)
If you'd like to add new fonts, please open a Strategy Technical Support case and provide the font files. Strategy Support will deploy them for you.
Please create a case with Strategy Technical Support requesting the S3 access key for storage service. Once that key is obtained, follow the "Configure the storage service" documentation below:https://www2.microstrategy.com/producthelp/Current/Workstation/en-us/Content/storage_service_config_workstation.htm
MCE does not support mounting or managed forwarding to shared network locations.
However, we offer the ability to set up a File Subscription Delivery to S3/Blob cloud storage so that you can move the File Subscriptions according to your requirements.
