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KB486961: MicroStrategy Library Teams app flickering in the latest native Teams desktop app


Menglu Xia

Product Owner, Principal • MicroStrategy


The article provides a workaround that prevents the MicroStrategy Library Teams app from flickering when the home tab is loading and/or being caught in a login loop.

Recently, with the release of the native Teams desktop version 24215.1002 at the end of August 2024, there's been a random issue where the Strategy Library Teams app experiences flickering when the home tab is loading.
 

Cause

The native Teams desktop app automatically partitions third-party cookies for requests from iframes, but not native chat. Strategy has logged this issue with Microsoft .
 

Workaround for Bot Design

Make sure your bots' cover image is not in the image path under the Library server domain.
 

  • Edit the bot in Library Web.
  • On the General tab, click Edit 
ka0PW0000003FAbYAM_0EMPW00000AazC5.jpeg
  •  on the cover image.
ka0PW0000003FAbYAM_0EMPW00000Ab6a9.jpeg
  • Change the URL link so that it does not use the same domain as the Library Web domain and click Save.
ka0PW0000003FAbYAM_0EMPW00000Ab3ik.jpeg

Workaround for the Strategy Teams Desktop App

End users experience a login loop in the Strategy Teams desktop app. To resolve this, you must kill all Library server domain cookies.
 

  • In the home view, right-click in the blank area and choose Inspect.
ka0PW0000003FAbYAM_0EMPW00000AbC4U.jpeg
  • Open the Application tab. In the left pane, expand Cookies, select the cookie with the domain you are using, and click
ka0PW0000003FAbYAM_0EMPW00000AbAHB.jpeg
  •  Clear all cookies.
ka0PW0000003FAbYAM_0EMPW00000Ab5Pc.jpeg

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Knowledge Article

Published:

September 11, 2024

Last Updated:

September 20, 2024