KB487043: Configure Request Timeout for Command Manager

Previous to Strategy ONE (December 2024), Command Manager uses uses a default 20 minute timeout value that can not be extended. Command Manager will then run a time consuming job and encounter timeout errors. Use the following steps to configure request timeout values:
 

1. To enable custom configuration, add the

   enableOverridePreference

   registry item with a value of

   1

   under the

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MicroStrategy\MicroStrategy Command Manager\Options\GeneralTab

   path.The value type can be

   REG_SZ

   or

   REG_DWORD.

   If you are using a Linux machine, add the value to

   MSIReg.reg

   under the

   HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\MicroStrategy Command Manager\Options\GeneralTab

   path.
   
2. To define custom values for Command Manager request timeouts, add the

   requestTimeOut

   registry item with a self defined value (the time unit is milliseconds) under the

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MicroStrategy\MicroStrategy Command Manager\Options\GeneralTab

   path.The value type can be

   REG_SZ

   or

   REG_DWORD.

   If you are using a Linux machine, add the value to

   MSIReg.reg

   under the

   HKEY_LOCAL_MACHINE\SOFTWARE\MicroStrategy\MicroStrategy Command Manager\Options\GeneralTab

   path.Registry value names are case sensitive and will only be successful when they match the given name exactly. Self-defined values should be greater than 20 minutes (or 1,200,000 milliseconds). If you define a value less than 20 minutes, Command Manager will default to 20 minutes.
3. After you set the registry value, restart Command Manager.

1. Additional timeout preferences:
   
1. isAliveRequestTimeoutMillis: Request timeout for requests sent for Intelligence Server health checks and requests sent to establish Intelligence Server connections. The time unit is milliseconds.
2. RCMCacheTimeout: Refresh cluster membership cache timeout. After enabling

   enableOverridePreference

   , Command Manager creates a

   sys_defaults.properties

   file under the

   C:\Program Files (x86)\MicroStrategy\Command Manager

   install path.This file contains preferences with default values. Edit the file to customize the default values and restart Command Manager.Note: If the

   enableOverridePreference

   flag is deleted or set to

   0

   , then

   sys_defaults.properties

   is deleted.