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KB6317: 'Invalid Bands Collection Index' error message appears when launching the MicroStrategy Narrowcast 9.x Administrator console


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• Strategy


The following error message appears when users launch the MicroStrategy Narrowcast Administrator console: Invalid Bands collection index.

SYMPTOM:
The following error message appears when users launch the Strategy Narrowcast Administrator console:

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Invalid Bands collection index

 
CAUSE:
Upon launching, Strategy Narrowcast Administrator console reads the file Agent.tb. This file stores the configuration of the Tool Bar appearing in the console. The extension 'tb' stands for toolbar.
 
The file Agent.tb may have become corrupted.
 
ACTION:
To resolve this issue, users must execute the following steps:

  1. Close the Strategy Narrowcast Administrator console.
  2. Stop the Strategy Distribution Manager service.
  3. Delete the file Agent.tb located in C:\Program Files (x86)\MicroStrategy\Narrowcast Server\Delivery Engine
  4. Launch Strategy Narrowcast Administrator console. The file Agent.tb will be automatically re-created.
  5. Start the Strategy Distribution Manager service.

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Knowledge Article

Published:

April 3, 2017

Last Updated:

April 3, 2017