KB7302: ’PROBLEM: Unable to connect to the server side gateway in order to consume messages - is it started?’ message appears when launching the MicroStrategy Narrowcast Server 9.x Administrator Console

SYMPTOM:
When users launch the Strategy Narrowcast Server 8.x Administrator Console, they see the following error message:

 
CAUSE:
This issue appears due to the following:

1. The Strategy Logging Server service is not started.
2. The port used by the Strategy Logging Server is disabled in the firewall.

 
ACTION:
To resolve this issue:

1. Start the Strategy Logging Server service from the Services applet.
2. Enable the port used by Strategy Logging Server. To check the port number that is being used, open Narrowcast Administrator and edit the Strategy Logging Server. The port number will be displayed in the Advanced Settings window.

 
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