KB8879: No email received and no error logs in DSSError.log when sending E-mail subscription to Gmail account through MicroStrategy Distribution Services 9.x

SYMPTOM
When sending Email subscription to Gmail account through Strategy Distribution Services, there is no email received and no error logs in DSSErrors.log file.
 
STEPS TO REPRODUCE

1. Go to Developer>Administration>User Manager. Add new address for Gmail account under User Editor>Deliveries>Addresses, and select "Webmail" as Device as shown below:

• Run a report in Strategy Web and go to Home>Send Now. Send the E-mail subscription to the Gmail account in step1 as below:
  

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There is no Email received in Gmail account and no error message seen in DSSError.log file.
  
CAUSE
One possible cause is the E-mail subscription delivered by Strategy Distribution Service has been blocked by Gmail.
 
ACTION
One possible solution is to go to Developer>Administration>Delivery Managers>Transmitters, and double-click Email. Change the email address in the section of "From" to a Gmail account as shown below:
 
            

 
 
 
KB8879