KB9376: "The session is closed” error message appears while creating an Information Object in MicroStrategy Narrowcast Server 9.x - 10.x

• Strategy

When users attempt to create an Information Object in Narrowcast Administrator, the following error message appears when selecting a report: "The session is closed."

SYMPTOM:
When users attempt to create an Information Object in Narrowcast Administrator, the following error message appears when selecting a report:


The session is closed.

This message is displayed regardless of the report selected in the Information Object Wizard.

CAUSE:
This issue occurs when the Information Source definition is corrupted in the Narrowcast Server Object Repository.

ACTION:
Edit the Information Source and enter the IP address of the Strategy Intelligence Server instead of the machine name. Then, save the Information Source and create the Information Object again.

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Knowledge Article

Published:

April 17, 2017

Last Updated:

April 17, 2017