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KB9503: “The description for Event ID (109) in Source (MAEMETLS) cannot be found.” error message appears in the Windows NT event viewer


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• Strategy


“The description for Event ID (109) in Source (MAEMETLS) cannot be found.” error message appears in the Windows NT event viewer.

SYMPTOM:
The following error may appear in the Windows Event Viewer:
 
"The description for Event ID ( 109 ) in Source ( MAEMETLS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event."
This message may appear as frequently as every 30 seconds.
 
CAUSE:
A possible cause for this message in the event viewer log is that the Strategy Enterprise Manager data loading service (MAEMETLS.exe) is started and running, however, Strategy Enterprise Manager itself is not configured.
 
ACTION:
To resolve this issue, configure Strategy Enterprise Manager.
 
Note:
If Strategy Enterprise Manager is not currently being utilized, there is no need for this service to run. The service can be shut down in one of the following places:
 

  • Within the Strategy Service Manager, choose the Strategy Enterprise Manager Data Loader, as shown below, and stop the service:
     
ka04W000000Oe5AQAS_0EM440000002BsE.jpeg
  •  
    OR
     
  • Stop the service from the Windows Services window, as shown below:
ka04W000000Oe5AQAS_0EM440000002BsH.jpeg

Note:
The error message does not have any impact on the functionality of the Strategy product. The purpose of these events is to allow third party monitoring tools to read and monitor their status for specific services.
 


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Knowledge Article

Published:

June 14, 2017

Last Updated:

June 14, 2017