KB9598: How to change the default e-mail device setting used for new addresses created in the MicroStrategy Narrowcast Subscription Portal

The default device is used when the Strategy Subscription Portal automatically creates addresses. When a new user is created through the portal or when a user creates a subscription, the user can enter an address value directly without selecting a device. Those addresses are created using the device that the Administrator selects as the default device. Only one device can be selected as a default device.
 
The following steps demonstrate how to set the default e-mail device used when these new addresses are created:

• Open the Strategy Portal Administrator.
  
• Navigate to the 'Devices Settings' section of the 'Site Preferences' page.
  
  The following screen shot shows the default device setting as 'Generic e-mail client':

• To change this, click on the 'Change' button.
   
  The following screen shot illustrates the checkmark next to the current default device:
  

• Click on the device type that will be used as the default device.
  
  The 'Devices Settings' screen will re-appear with the new default selection, as shown below:
  

Note: The new default device will only appear for newly created addresses in the Strategy Subscription Portal. Existing addresses will still use the generic email client (or the original default device).
 
In order to change the existing addresses' device, perform any of the following actions:

• Edit the addresses from the Addresses page of the Strategy Subscription Portal.
  
• Administrators can go into the subscription book from the Strategy Narrowcast Administrator console and edit all the users` addresses.
  
• Administrators can use Strategy Narrowcast Server SDK to change the addresses.