KB9762: How to generate the MicroStrategy SMTP Protocol log file for MicroStrategy Narrowcast Server

• Strategy

Describes how to enable the MicroStrategy SMTP Protocol log file for Narrowcast Server.

The Narrowcast Server SMTP ITM (Information Transmission Module) allows the delivery of emails from Narrowcast Server. Use the following steps to enable and configure a log file that will allow further troubleshooting of the SMTP mechanism to take place.

Steps:

To enable logging for the Strategy Simple Mail Transfer Protocol (SMTP) protocol, perform the following steps:

Open the registry by going to Start > Run and enter 'regedit'.
Navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Strategy\Strategy Broadcast Server\7.0\SMTPService
NOTE: For 64-bit machines the location will be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Strategy\Strategy Broadcast Server\7.0\SMTPService
Enable (set to 1) the CreateProtocolLog value.
Modify the Path string value, if desired.
Restart the Strategy SMTP Service from the Windows Services control panel.
If performed correctly, users will see a new log file created with the name MstrSmtpProtocolLog.log. The additional logging on this file is useful for troubleshooting various SMTP and message transmission issues.

NOTES:

By default the log file will be saved under: C:\Program Files\Strategy\Narrowcast Server\Delivery Engine\SavedMail. To modify the path where the log file is generated open the registry and change the Path key under HKEY_LOCAL_MACHINE\SOFTWARE\Strategy\Strategy Broadcast Server\7.0\SMTPService
For more information about troubleshooting SMTP related issues, refer to the System Administrator guide located at C:\Program Files\Common Files\Strategy\Documentation\SystemAdministrator.pdf or the following Strategy Knowledge Base technical document: KB11482 - How to deliver an e-mail manually for SMTP troubleshooting purposes?

WARNING:
Modifying registry values incorrectly may cause serious, system-wide problems that may require the re-installation of Microsoft Windows. Any edit of the registry is done at the user's own risk. Since these are user-initiated changes, they are not covered by any Strategy warranty. The use should backup the windows registry prior to alterations.

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Knowledge Article

Published:

April 17, 2017

Last Updated:

April 17, 2017

Steps:

To enable logging for the Strategy Simple Mail Transfer Protocol (SMTP) protocol, perform the following steps:

Open the registry by going to Start > Run and enter 'regedit'.

Navigate to the following location:
HKEY_LOCAL_MACHINE\SOFTWARE\Strategy\Strategy Broadcast Server\7.0\SMTPService
NOTE: For 64-bit machines the location will be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Strategy\Strategy Broadcast Server\7.0\SMTPService

Enable (set to 1) the CreateProtocolLog value.

Modify the Path string value, if desired.

Restart the Strategy SMTP Service from the Windows Services control panel.

If performed correctly, users will see a new log file created with the name MstrSmtpProtocolLog.log. The additional logging on this file is useful for troubleshooting various SMTP and message transmission issues.

NOTES:

By default the log file will be saved under: C:\Program Files\Strategy\Narrowcast Server\Delivery Engine\SavedMail. To modify the path where the log file is generated open the registry and change the Path key under HKEY_LOCAL_MACHINE\SOFTWARE\Strategy\Strategy Broadcast Server\7.0\SMTPService

For more information about troubleshooting SMTP related issues, refer to the System Administrator guide located at C:\Program Files\Common Files\Strategy\Documentation\SystemAdministrator.pdf or the following Strategy Knowledge Base technical document: KB11482 - How to deliver an e-mail manually for SMTP troubleshooting purposes?