SYMPTOM:
An administrator notices the following error message in the DSSErrors.log:
Server trying to send reply, but SendToChannel failed.
The message may appear during times of slow performance on the Strategy Intelligence Server. Users may also see this message in the logs when they are unable to retrieve report or export results.
CAUSE: The message "Server trying to send reply, but SendToChannel failed" indicates that Strategy Web closed its TCP/IP connection to the Strategy Intelligence Server, but the server is attempting to send a result back to Strategy Web on the non-existent connection. The TCP/IP connection was likely closed by Strategy Web due to the Web `Request Timeout` setting being reached.
Note: The presence of the "Server trying to send reply, but SendToChannel failed" error message may be also caused by network problems independent of Strategy settings.
ACTION: Increase the "Request Timeout" setting on the Web Administrator page under Default Server Properties. The default setting is 40 seconds as seen below:
