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KB483932: LDAP test connection fails in MicroStrategy Workstation despite successful login via LDAP in MicroStrategy Developer


Frederick Kellerman

Cloud Support Expert I • MicroStrategy


This article explains why LDAP test connection fails in MicroStrategy Workstation despite a successful login via LDAP in MicroStrategy Developer. This article also provides a solution to resolve the issue.

Description


Prior to Strategy 2020, you could only configure LDAP authentication using Strategy Developer in Strategy Command Manager. Beginning with Strategy 2020, you can configure the Intelligence Server to use LDAP authentication via Strategy Workstation. For steps for configuring LDAP via Workstation, please see Directory Service.
Although you can successfully configure LDAP through Workstation and verify LDAP connectivity via Developer, the LDAP test connection may fail in Workstation. 

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Why is this happening? 


The LDAP test connection could be failing because LDAP authentication may be disabled in the Library Server. This would cause LDAP to fail in Workstation and Library, but will not affect LDAP authentication via other Strategy clients, such as Strategy Developer and Strategy Web. 
 

Solution


You should enable LDAP authentication in the Strategy Library Administrator page:

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Once LDAP is enabled, the test connection should succeed in Workstation. 

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Knowledge Article

Published:

December 23, 2019

Last Updated:

December 23, 2019